Hardware Support Technician

Location: Aarhus, Denmark
Employment: Full-time

Help keep our global AI systems running

At Claviate, we have developed a revolutionary data platform built around advanced AI cameras deployed worldwide. Our solutions support the installation and documentation of wind turbines – both offshore and onshore – where high system reliability is essential. We are therefore looking for a Hardware Support Technician with technical aptitude and a systematic mindset to help monitor, maintain, and troubleshoot our systems – ensuring everything runs smoothly across the globe.

Your responsibilities will include:

• Monitoring our hardware dashboard and identifying devices that are offline or behaving abnormally
• Initiating and coordinating troubleshooting internally and with customers
• Logging into systems via VPN and analyzing error and log data from remote devices
• Preparing and configuring hardware for shipment to new customers
• Installing and servicing AI cameras onsite with customers (occasional travel)
• Collaborating closely with hardware developers, data engineers, and software developers
• Supporting student assistants with their daily technical and logistical tasks

We’re looking for someone with:

• Practical experience – or strong interest – in hardware and electronics
• A systematic approach to troubleshooting and technical problem-solving
• Clear communication skills, especially when interacting with customers
• Basic IT and networking knowledge, including remote access and error log interpretation
• The ability to balance hands-on tasks with remote support and monitoring
• A proactive attitude and a willingness to take responsibility when things go wrong

It’s a plus if you also have:

• Experience with embedded systems or IoT
• Familiarity with logistics and inventory management
• A preference for working in an interdisciplinary, fast-paced environment

Why Claviate?

At Claviate, we value cross-disciplinary collaboration and strong team spirit. We operate in a high-speed development environment where we enjoy taking on ambitious projects and pushing ourselves – both technically and creatively. Our culture emphasizes informal collaboration and social interaction, with several team events throughout the year. We always strive to deliver solutions that exceed our customers’ expectations – and we have fun doing it.

Questions?

Feel free to contact Kasper Kratmann at +45 28 45 98 86 if you have any questions about the position.